Return | Refund | Exchange Policy
Dear Valued Customers,
We accept returns and exchanges within 15 days of purchase if the shoes are unused and still new/ in its original condition. After 15 days your sale is final and not eligible for return and/or exchange.
Returns are eligible for “exchange” or “store credit”.
There is a 15% restocking fee on all products return with no exceptions-15% of the products’ original price. Shipping fee is not returnable.
Return shipping label is not included.
There’re 2 ways to mail the shoes back to us:
A. Please use your preferred shipping carrier and email us the tracking number;
B. Buy a Pre-paid Return Shipping Label from us, the return shipping label will be sent to your email once the order is completed.
If you’d like to make an exchange, please use the【Exchange Shipping/Handling 】Link to pay the Exchanged shoes handling/shipping fee.
* You can find the【Pre-paid Return Shipping Label】link
There’s no restocking fee charged if return for store credit.
We do not accept returns on international orders, returns are only considered in the United States.
If you need assistance with return/exchange, please email:
A return address will be provided, please send the tracking number once you ship the package. You will be notified by email once we receive the package whether the product return is acceptable. Tracking number is required for all returns/exchange, we can’t process the return/exchange if no tracking number is provided.
We will not be held responsible for items lost in transit.
If your order is processed longer than the expected process time (past 15 days of your purchase date), the actual delivery date will be considered the purchase date.
*Please be advised that if the shoes are not in its original condition, being used/dirty/not eligible for resell, we can not accept the return and/or exchange.
If you’d like to cancel an order, we will refund in full within 24 hours as long as the order isn’t processed. If past 24 Hours or the order had been processed, a 15% Cancellation fee will be deducted.
We appreciate your business.
Thank you! 🙏
EF DANCEWEAR INC.